Wallboard
Last 24h — 15-min volume
Handled
Abandoned
Service failures
Active calls
| Contact | ANI | Started | Duration | Verified | Status |
|---|
| Time | ANI | Disposition | Resolution | Dur | Esc | CSAT | Tokens | Flags | Summary |
|---|
Hourly volume
Handled
Abandoned
Service failures
Disposition breakdown
| Disposition | Count | Share | Avg dur | Esc rate | Avg tokens |
|---|
| Created | Type | Severity | ANI | Disposition | CSAT | Actions |
|---|
| Day | Contacts | Minutes | Tokens in | Tokens out | Tokens total |
|---|
| ID | Kind | Sev | Area | Status | Title | Reporter | Created |
|---|
Line status
When off, the phone line hangs up callers immediately.
Hours
Agent persona
Agent name
Company name
Persona
Greeting
Placeholders
{company} and {agent} are allowed.Model (Bring Your Own LLM)
Provider
Model
Anthropic (Claude) is built in. Fireworks — MiniMax, Qwen, Kimi — runs on your own API key (write-only; never shown back).
Capabilities
direct AI executes in the order system
case AI captures a back-office case
off AI won't handle it
| Capability | Handling |
|---|
Escalation
Currently the owner's choice is to keep this OFF.
Escalation target
Appeasement & Queue
Appeasement cap (USD)
Queue SL target (seconds)
Queue SL percent
Queue SL target and percent are placeholders for the upcoming human-queue phase.